SDK9002 Product Support

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⚠️Please reset the standing desk before using it for the first time.

User Manual

& Installation Video

FAQ

Question 1、Desk does not lift

Step 1. Check the power module, hand controller and motor cable to make sure the connection is normal;

Step 2. Reset (reset operation please check the reset video);

Step 3. Unplug the power supply after 20S reset;

Step 4. If you can’t solve the problem, shoot the video and contact us at 📧support@yfs.life.

Question 2、Desk only one side rise

Step 1. Check whether the drive rod is fully inserted into the desk leg to ensure that the rotating rod is installed in place, please see the VCR correct installation steps;

Step 2. If you can’t solve the problem, shoot the video and contact us at 📧support@yfs.life.

Question 3、Desk tilted or unbalanced

Step 1. Check whether the height of the table legs on both sides is inconsistent, please see the VCR to reset the table legs;

Step 2. Adjust the height of the table’s foot pads to restore the tabletop to a horizontal state;

Step 3. If you can’t solve the problem, shoot the video and contact us at 📧support@yfs.life.

Question 4、Desk rattles

Step 1. Check all screws and fasteners to make sure they are properly tightened;

Step 2. If the noise persists, take a video of it and contact 📧support@yfs.life.

Question 5、Desk does not lift smoothly

Step 1. Check whether the items on the tabletop are overweight, reduce the load to restore normal lifting and lowering;

Step 2. Check and tighten all the screws and connectors to make sure the structure of the table is stable;

Step 3. If you can’t solve the problem, shoot the video and contact us at 📧support@yfs.life.

Question 6、The hand control buttons are not sensitive

Step 1. Tear off the protective film on the hand controller;

Step 2. If you can’t solve the problem, shoot the video and contact us at 📧support@yfs.life.

Question 7、Memory key setting not working, can’t lift to memory position

Step 1. Reset the memory key, please see VCR how to set the memory position;

Step 2. If you can’t solve the problem, shoot the video and contact us at 📧support@yfs.life.

Question 8、Desk goes up and down at the same time

Step 1. Please shoot the video and contact us at 📧support@yfs.life.